Two by Two Games LLC
Support
Need help with Prism Forge? We're here to get you back into the forge.
Common Questions
My progress disappeared. Can I get it back?+
Prism Forge saves progress locally in your browser. If you cleared cookies or are using a private/incognito window, your save may be gone. Make sure you're using the same browser and profile where you originally played.
The game won't load or is stuck on a black screen.+
Try a hard refresh (Ctrl/Cmd + Shift + R), disable browser extensions that block scripts, and ensure your browser is up to date. Prism Forge works best in Chrome, Safari, Edge, or Firefox.
I found a bug. What should I include in my report?+
Please include your device/browser, what you were doing when it happened, and a screenshot if possible. The more detail you share, the faster we can fix it.
Is there a privacy policy or terms of service?+
We're finalizing our legal pages. If you need anything specific in the meantime, email us directly and we'll help.